Joe Cotton Ford
Joe Cotton Ford Call Us
Joe Cotton Ford Get Directions
Main: 866-277-0159 Service: 866-312-0166 Parts: 866-418-5048
Main: 866-277-0159
Service: 866-312-0166
Parts: 866-418-5048
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SERVICE DEPARTMENT

Our Location

Joe Cotton Ford
175 W. North Ave
Carol Stream, IL 60188

Service: 866-312-0166
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Service Hours

Monday7:30 am - 6:00 pm
Tuesday7:30 am - 6:00 pm
Wednesday7:30 am - 6:00 pm
Thursday7:30 am - 6:00 pm
Friday7:30 am - 6:00 pm
Saturday8:00 am - 2:00 pm
SundayClosed
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Service Ad Campaign

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

$25 Rebate By Mail For Using Your Ford Service Credit Card :
$25 Rebate By Mail For Using Your Ford Service Credit Card

*Subject to credit approval. Rebate valid on qualifying purchase of $250 or more before tax; not valid on prior purchases. Complete purchase must be made on the Ford Service Credit Card. Offer valid 10/01/19 to 12/31/19. Submit rebate by 1/31/20 by mail-in rebate form or online at fordowner.com. Limit one $25 mail-in rebate per visit. Rebate by prepaid debit card. Cannot be combined with any other Ford Service Credit Card rebate/offer. Ford Service Credit Card is issued by Citibank, N.A. See Service Advisor for vehicle applications and rebate details. Offer valid with coupon. Expires 12/31/19.

Be Sure You Have the Starting Power You Need. :
Be Sure You Have the Starting Power You Need.

*Visually inspect and test battery using tester. Hybrid battery test excluded. See Service Advisor for details. Offer valid with coupon. Expires 12/31/19.

Brake Inspection Performed by an Expert Technician :
Brake Inspection Performed by an Expert Technician

*Inspect brake friction material, caliper operation, rotors, drums, hoses and connections. Inspect parking brake for damage and proper operation. See Service Advisor for details. Offer valid with coupon. Expires 12/31/19.

Brake Installation :
Brake Installation

*Per-axle price on pads or shoes on most vehicles. Exclusions apply. Taxes extra. See Service Advisor for details. Offer valid with coupon. Expires 12/31/19.

Brake Service :
Brake Service

BRAKE PADS OR SHOES! MACHINING ROTORS OR DRUMS! LABOR INCLUDED!

*Per-axle price on most vehicles. Exclusions apply. Taxes extra. See Service Advisor for details. Offer valid with coupon. Expires 12/31/19.

Synthetic Blend Oil Change and More! *$49.95 :
Synthetic Blend Oil Change and More! *$49.95

TIRE ROTATION AND PRESSURE CHECK! BRAKE INSPECTION! VEHICLE CHECK UP! FLUID TOP-OFF! BATTERY TEST! FILTER CHECK! BELTS AND HOSES CHECK!

*Up to six quarts of Motorcraft® oil and Motorcraft oil filter. See Service Advisor for exclusions and details. Offer valid with coupon. Expires 12/31/19.

Why Buy Tires Anywhere Else? :
Why Buy Tires Anywhere Else?

16 MAJOR BRANDS! 30-DAY PRICE GUARANTEE! ALL MAKES AND MODELS!

*Valid on dealer-installed retail purchases only. Requires presentation of competitor's current price ad/offer on exact tire sold by dealership within 30 days after purchase. For online quotes, guarantee applies only to new tires sold on retailer websites. Excludes tires sold by third parties on marketplace sites and any resellers. See Service Advisor for details. Offer valid with coupon. Expires 12/31/19.

On These Name Brands: Goodyear, Dunlop, Michelin,® Continental,  :
On These Name Brands: Goodyear, Dunlop, Michelin,® Continental,

*Dealer-installed retail purchases only. $70 tire rebate and $70 credit card rebate by prepaid debit card. Subject to credit approval. Not valid on prior purchases. Complete purchase must be made on the Ford Service Credit Card for $140 maximum rebate. Offer valid 10/01/19 to 12/31/19. Submit rebate by 1/31/20 by mail-in rebate form or online at fordowner.com. Limit one rebate per account. Cannot be combined with any other tire manufacturer-sponsored or Ford Service Credit Card rebate/offer. Ford Service Credit Card is issued by Citibank, N.A. See Service Advisor for vehicle applications and rebate details. Offer valid with coupon. Expires 12/31/19.

Meet Our Service Staff

 Service Manager  Dave  Malloy
X
Employee Since: 1991

630-682-9200 Ext. 6551
[email protected]

Customer Reviews:

Oct 11, 2017
MerchantCircle - 5 Stars
"As always the service is the greatest. Dave Malloy and his crew do and outstanding job."

I am here to assist you with your needs. Feel free to call or email me at anytime.

Service Manager
Dave Malloy
Service Advisor Lou Wilson
X
630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service Advisor
Lou Wilson
 Service Advisor Zac  Kohler
X
Employee Since: 2014

630-682-9200 Ext. 6553
[email protected]

Customer Reviews:

Dealer Rater - 5/5 Stars
Sep 13, 2019
I have been dealing with your dealership since 2014. This Ford Escape is my second vehicle that I have purchased from you. I have also done all my servicing through your dealership as well. Each and every time my experience with you has been excellent. This last time was a little more memorable because Larry Roncolli the sales person I have dealt with on both occasions recognized me while I was waiting for my wife to pick me and was nice enough to come and talk with me for about ten minutes. Actually, I was flattered that he recognized and that he would take the time to come and talk. Larry was also very helpful in each of my experiences and I made it a point to ask for him when I was going to make my second purchase. I also bought my wife a used 2017 Escape and she too loves her car and the experiences she has had during her servicing experiences. Thank you and I really do want everyone that reads this how great and fantastic my experience has been with your dealership. Thank You, Rick Mackert.

4.8 /5 Stars
Sep 24, 2019
Replace rear brakes - Bought vehicle in at 66800 miles for brake replacement. Vehicle was not having any problems. Replaced rear brakes same day. Zack in service was professional and knowledgeable.

May 16, 2018
Survey - 5 Stars
"We needed our truck worked on and we we're in a situation that we needed a rental. Zac came through for us. Thanks for your patience and understanding handled this situation very professionally. I would recommend everyone to come to Joe Cotton Ford."

Jan 13, 2017
MerchantCircle - 5 Stars
"Part had to be ordered. Was notified by mail when part was in and called to set up an appointment. Zac told me it would be maybe a 2 hour job. 1 1/2 hours later it was done. When does that ever happen? Very pleased with Zac and the professional service. Have bought many cars in my lifetime, not just Fords but never received this kind of service. Keep up the good work guys, I change cars often!!"

Dec 14, 2016
Survey from Ford Direct - 5 Stars
"Zac has been great to work with."

Dec 6, 2016
MerchantCircle - 5 Stars
"Fast and friendly. Zack is great!"

I am here to assist you with your needs. Feel free to call me at anytime.

Service Advisor
Zac Kohler
Service Bryan Revling
X
Employee Since: 2001

630-682-9200 Ext. 6549

I am here to assist you with your needs. Feel free to call me anytime.
Service
Bryan Revling
Service Bob Winfrey
X
Employee Since: 1995 630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service
Bob Winfrey
Service Mike Aguiniga Jr.
X
Employee Since: 2015 630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service
Mike Aguiniga Jr.
Service | (Habla Español)	 Cesar Guajardo
X
Employee Since: 1994

630-682-9200
[email protected]

I am here to assist you with your needs. Feel free to call or email me at anytime.
Service | (Habla Español)
Cesar Guajardo
Service (Habla Español) Eric Soto
X
Employee Since: 2017 630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service (Habla Español)
Eric Soto
Service Vito Amato
X
Employee Since: 2018 630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service
Vito Amato
Service Robert Ramos
X
Employee Since:1994

630-682-9200

I am here to assist you with your needs. Feel free to call me at anytime.
Service
Robert Ramos
Service Concierge Angela Sanchez
X
I am here to assist you with your needs. Feel free to call or email me at anytime.
Service Concierge
Angela Sanchez

Contact Information


Multiple successful visits to their service and parts departments. Great and friendly customer service and fair pricing on every visit. Thank you!

Always helpful, and good selection of new and used cars

Thank you for your Honesty. Joe Cotton service will be saving me a ton of money for correctly diagnosing an issue that another dealer said was a complete engine

Great people they tread u right make u feel like home

"Golden Rule Service - Second and third generation dealership. Quality and Service as you want it. Comfortable waiting with amenities. New and used vehicles to select, with staff who will search for the right vehicle if not found here."

"Great - on top of things -Stan was very informative of the car I was interested in"

"Fast, quick and never met nicer people to deal with. I don't believe I will go anywhere else."

"Best sales and service at Joe Cotton Ford. Best Ford dealership to buy a new or used car. Best price and best service. Employees are all great."

"Everyone was very kind! I was in and out for an oil change in 45 minutes. Great service :)"

I've been a customer for nearly 30 years. Most of my business is service now. I think they're honest and forthright people. The auto business is tough and very competitive. Joe Cotton continues to get my business because they know my car very well.

The entire buying process was easy to understand, there was no pressure and went smoothly. Rich the salesman was friendly, knowledgeable and a pleasure to work with. I would not hesitate to buy another vehicle from Joe Cotton Ford or to recommend them to family, friends or neighbors. I got a good...

Brought vehicle in at 66800 miles for brake replacement. Vehicle was not having any problems. Replaced rear brakes same day. Zack in service was professional and knowledgeable.

They were able to fit me in for an oil change last minute and was quicker than they said it would take as they were pretty busy. I will be back!

I went to Joe Cotton Ford to buy a 2019 Ford Edge because I liked the way they treated me when I bought a new Mustang last year. They really do treat you right like no other dealer I've ever dealt with before. Salesman Jason Conn truly cares about the customer, finding the exact car I wanted...

Haven't bought a new truck in yrs! They made the experience fenominal!! Larry is a no BS salesman. I will shop at Joe Cotton Ford from now on!!! Also, they offer free oil changes for life with purchase!! Thanx guys

Best service, best sales. Mike krawec and mike diehl are exceptional they really work with you and really care about what you think and want

I love getting my car serviced here! Always quick and easy with lots of smiling faces!

These are the people you want to work with when you're buying a car, they aren't forcefull at all and genuinely want you to get the right vehicle for you. If you're local, it really pays off too because they throw in a years worth of free oil changes with the purchase of your car.

The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were all replaced in a timely manner. Every car dealership should be as professional as Joe Cotton Ford. The technician that repaired my car must be an...

The people at Joe Cotton Ford are great, so great that we purchased two vehicles from them in less than a week! A 2019 Ford Escape, and a 2019 Ford F-350 Pick Up Truck! Ken, Mike, and Bob were knowledgeable, curtious, and honest! You can't go wrong with these guy's!

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