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Main: 866-277-0159 Service: 866-312-0166 Parts: 866-418-5048
Main: 866-277-0159
Service: 866-312-0166
Parts: 866-418-5048
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SERVICE DEPARTMENT

Our Location

Joe Cotton Ford
175 W. North Ave
Carol Stream, IL 60188

Service: 866-312-0166
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Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Complimentary Brake Inspection

Performed by an expert technician.

*Inspect brake friction material, caliper operation, rotors, drums, hoses and connections. Inspect parking brake for damage and proper operation. See participating U.S. dealership for details through 12/31/20.

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Scan the QR Code using a scanner app on your smartphone.
GET A $25 REBATE BY MAIL!

WHEN YOU USE THE FORD SERVICE CREDIT CARD ON A QUALIFYING PURCHASE OF $250 OR MORE (BEFORE TAX).*

*Subject to credit approval. Rebate valid on qualifying purchase of $250 or more before tax; not valid on prior purchases. Complete purchase must be made on the Ford Service Credit Card. Offer valid 1/01/20 to 12/31/20. Submit rebate by 1/31/21 by mail-in rebate form or online at fordowner.com. Limit one $25 mail-in rebate per visit. Rebate by prepaid debit card. Cannot be combined with any other Ford Service Credit Card rebate/offer. Ford Service Credit Card is issued by Citibank, N.A. See participating U.S. dealership for vehicle applications and rebate details through 12/31/20.

HAVE YOUR BATTERY TESTED AT NO CHARGE.*

Be sure you have the starting power you need.

*Visually inspect and test battery using tester. Hybrid battery test excluded. See participating U.S. dealership for details through 12/31/20.

Meet Our Service Staff

 Service Manager  Dave  Malloy
X
Employee Since: 1991

630-682-9200 Ext. 6551
[email protected]

Customer Reviews:

Oct 11, 2017
MerchantCircle - 5 Stars
"As always the service is the greatest. Dave Malloy and his crew do and outstanding job."

I am here to assist you with your needs. Feel free to call or email me at anytime.

Service Manager
Dave Malloy
Service Advisor Lou Wilson
X
630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service Advisor
Lou Wilson
 Service Advisor Zac  Kohler
X
Employee Since: 2014

630-682-9200 Ext. 6553
[email protected]

Customer Reviews:

Dealer Rater - 5/5 Stars
Sep 13, 2019
I have been dealing with your dealership since 2014. This Ford Escape is my second vehicle that I have purchased from you. I have also done all my servicing through your dealership as well. Each and every time my experience with you has been excellent. This last time was a little more memorable because Larry Roncolli the sales person I have dealt with on both occasions recognized me while I was waiting for my wife to pick me and was nice enough to come and talk with me for about ten minutes. Actually, I was flattered that he recognized and that he would take the time to come and talk. Larry was also very helpful in each of my experiences and I made it a point to ask for him when I was going to make my second purchase. I also bought my wife a used 2017 Escape and she too loves her car and the experiences she has had during her servicing experiences. Thank you and I really do want everyone that reads this how great and fantastic my experience has been with your dealership. Thank You, Rick Mackert.

4.8 /5 Stars
Sep 24, 2019
Replace rear brakes - Bought vehicle in at 66800 miles for brake replacement. Vehicle was not having any problems. Replaced rear brakes same day. Zack in service was professional and knowledgeable.

May 16, 2018
Survey - 5 Stars
"We needed our truck worked on and we we're in a situation that we needed a rental. Zac came through for us. Thanks for your patience and understanding handled this situation very professionally. I would recommend everyone to come to Joe Cotton Ford."

Jan 13, 2017
MerchantCircle - 5 Stars
"Part had to be ordered. Was notified by mail when part was in and called to set up an appointment. Zac told me it would be maybe a 2 hour job. 1 1/2 hours later it was done. When does that ever happen? Very pleased with Zac and the professional service. Have bought many cars in my lifetime, not just Fords but never received this kind of service. Keep up the good work guys, I change cars often!!"

Dec 14, 2016
Survey from Ford Direct - 5 Stars
"Zac has been great to work with."

Dec 6, 2016
MerchantCircle - 5 Stars
"Fast and friendly. Zack is great!"

I am here to assist you with your needs. Feel free to call me at anytime.

Service Advisor
Zac Kohler
Service Bob Winfrey
X
Employee Since: 1995 630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service
Bob Winfrey
Service Bryan Revling
X
Employee Since: 2001

630-682-9200 Ext. 6549

I am here to assist you with your needs. Feel free to call me anytime.
Service
Bryan Revling
Service Mike Aguiniga Jr.
X
Employee Since: 2015 630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service
Mike Aguiniga Jr.
Service | (Habla Español)	 Cesar Guajardo
X
Employee Since: 1994

630-682-9200
[email protected]

I am here to assist you with your needs. Feel free to call or email me at anytime.
Service | (Habla Español)
Cesar Guajardo
Service (Habla Español) Eric Soto
X
Employee Since: 2017 630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service (Habla Español)
Eric Soto
Service Vito Amato
X
Employee Since: 2018 630-682-9200 [email protected] I am here to assist you with your needs. Feel free to call or email me at anytime.
Service
Vito Amato
Service Robert Ramos
X
Employee Since:1994

630-682-9200

I am here to assist you with your needs. Feel free to call me at anytime.
Service
Robert Ramos
Service Concierge Angela Sanchez
X
I am here to assist you with your needs. Feel free to call or email me at anytime.
Service Concierge
Angela Sanchez

Contact Information


Definitely 5 stars. They made the process of buying a new car easy. They took time helping us choose the car that fit our needs and budget! Rich, Danny, Rick and Mike were the best and huge thank you!! We would highly recommend Joe Cotton Ford!

Great experience from beginning to end. On their Website, I saw one of their Internet specials advertised, so I went in, set up a test drive, asked my questions, set up financing, and -- only around 3 hours after I'd walked in -- drove away with my new car. The purchase went quickly and efficiently.

Everyone at Joe Cotton is the greatest! Always friendly and willing to help with anything. Roman is the best!!! Mike Diehl also is one of the best! Would not buy anywhere except Joe Cotton. Recommend them to anyone asking!

I went in for my 6 month check up as required for my maintenance package. Quite some time passed and I remembered that I needed new wiper blades. I went back and asked if that could be added and my service guy just smiled and added it. It was all covered in my plan. I'm bad at getting names but I...

I have been servicing my 07 Navigator L at Cotton since I bought it new. Great service still going strong. Wouldn't take it anywhere else! Service manager Davy Malloy is one of the main reasons that I still service my Ford and Lincoln vehicles at Cotton. Great attention to detail.

Good service and excellent customer service, I am so happy with my new car, thanks for your good service they are very friendly. Thank you!!

Excellent customer service. Variety of options. Genuine effort to reach our budget. Special heart for non-profits that give back to the community. Efficient on every level. Personable care from multiple staff.

Really like Jason our salesman. No pressure trying to sell us something we didn't want and found our Edge we love it and no problems with it. Like the free 2 yrs service for oil changes. We got 3 and only have 13,000 and its 2 years old. We even went to one of there summer open houses free food etc...

A great experience. The sales team is well versed and very helpful. I will be purchasing all of my vehicles from Joe cotton in the future and would recommend them to anyone looking for a new vehicle.

Multiple successful visits to their service and parts departments. Great and friendly customer service and fair pricing on every visit. Thank you!

Always helpful, and good selection of new and used cars

Thank you for your Honesty. Joe Cotton service will be saving me a ton of money for correctly diagnosing an issue that another dealer said was a complete engine

Great people they tread u right make u feel like home

"Golden Rule Service - Second and third generation dealership. Quality and Service as you want it. Comfortable waiting with amenities. New and used vehicles to select, with staff who will search for the right vehicle if not found here."

"Great - on top of things -Stan was very informative of the car I was interested in"

"Fast, quick and never met nicer people to deal with. I don't believe I will go anywhere else."

"Best sales and service at Joe Cotton Ford. Best Ford dealership to buy a new or used car. Best price and best service. Employees are all great."

"Everyone was very kind! I was in and out for an oil change in 45 minutes. Great service :)"

I've been a customer for nearly 30 years. Most of my business is service now. I think they're honest and forthright people. The auto business is tough and very competitive. Joe Cotton continues to get my business because they know my car very well.

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