Joe Cotton Ford
Main: 866-277-0159
Service: 866-312-0166
Close
SERVICE DEPARTMENT
Directions Link

Our Location

Joe Cotton Ford
175 W. North Ave

Carol Stream, IL 60188

Service: 866-312-0166

Service Hours

Monday7:30 am - 6:00 pm
Tuesday7:30 am - 6:00 pm
Wednesday7:30 am - 6:00 pm
Thursday7:30 am - 6:00 pm
Friday7:30 am - 6:00 pm
Saturday8:00 am - 2:00 pm
SundayClosed

Service Mobile Hours

Monday7:30 am - 6:00 pm
Tuesday7:30 am - 6:00 pm
Wednesday7:30 am - 6:00 pm
Thursday7:30 am - 6:00 pm
Friday7:30 am - 6:00 pm
Saturday8:00 am - 2:00 pm
SundayClosed

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Service Coupons Specials - Low Price Tire Guarantee* : LOW PRICE TIRE GUARANTEE*
Service Coupons Specials - Low Price Tire Guarantee*

LOW PRICE TIRE GUARANTEE*

Why buy tires anywhere else, when your Ford Dealer offers all of this: • 13 major brands • 30-day price guarantee • All makes and models

*Valid on Dealer-installed retail purchases only. Requires presentation of competitor’s current price ad/offer on exact tire sold by dealership within 30 days after purchase. See Service Advisor for details.

Service Specials - Lifetime Brake Pad Guarantee* : LIFETIME BRAKE PAD GUARANTEE.*
Service Specials - Lifetime Brake Pad Guarantee*

LIFETIME BRAKE PAD GUARANTEE.*

*Eligible Motorcraft® brake pads purchased after 7/1/14. Nontransferable. Requires copy of original repair order and completion of any other necessary brake service, such as brake rotor service. Replacement Motorcraft brake pads must be installed by a U.S. Ford or Lincoln Dealership or Quick Lane® technician to be eligible. Labor costs not included. Restrictions and exclusions apply. Offer valid with coupon. See Service Advisor for details.

Service Specials - FORD PARTS WARRANTY: 2 YEARS* : FORD PARTS WARRANTY: 2 YEARS. UNLIMITED MILEAGE. INCLUDES LABOR*
Service Specials - FORD PARTS WARRANTY: 2 YEARS*

FORD PARTS WARRANTY: 2 YEARS. UNLIMITED MILEAGE. INCLUDES LABOR*

FORD PARTS WARRANTY: 2 YEARS. UNLIMITED MILEAGE. INCLUDES LABOR* Ford parts are original equipment for Ford, Lincoln and Mercury vehicles and can help restore new-vehicle-like performance and reliability. And now they’re covered for a full two years with unlimited mileage. Even labor costs are included.

*Limited labor costs. See your U.S. dealer for a copy of the limited warranty.

Service Specials - MOTORCRAFT® WARRANTY: 2 YEARS* : MOTORCRAFT® WARRANTY: 2 YEARS. UNLIMITED MILEAGE. INCLUDES LABOR
Service Specials - MOTORCRAFT® WARRANTY: 2 YEARS*

MOTORCRAFT® WARRANTY: 2 YEARS. UNLIMITED MILEAGE. INCLUDES LABOR

MOTORCRAFT® WARRANTY: 2 YEARS. UNLIMITED MILEAGE. INCLUDES LABOR* Motorcraft parts are original equipment for Ford, Lincoln and Mercury vehicles, and can help restore new-vehicle-like performance and reliability. And now they’re covered for a full two years with unlimited mileage. Even labor costs are included.

*Limited labor costs. See your U.S. dealer for a copy of the limited warranty.

Welcome New Neighbor - NitroFill Tire Special : New Neighbor Special NitroFill Offer
Welcome New Neighbor - NitroFill Tire Special

New Neighbor Special NitroFill Offer

WHAT CAN NITROGEN DO FOR YOUR VEHICLE?  Improves MPG  Tires can last 30% Longer  Improves Braking  Improves Handling  Reduces Chance of Tire Failure

Regularly $49.95

Meet Our Service Staff

davemalloyservicemanagerjoecottonfordcarolstream
X
Employee Since: 1991

630-682-9200 Ext 539
dave.malloy@joecottonfordinc.com

I am here to assist you with your needs. Feel free to call or email me at anytime.

Service Manager
Dave Malloy
maxgordonjoecottonfordservicewriter
X
630-682-9200
Employee Since:2015





Customer Reviews:

Mar 30, 2017
Survey from Ford Direct - 5 Stars

We have had my wife's Excursion serviced at Joe Cotton since we purchased it from your dealership and of course my wife is the one that brings it in when needed. The service has always been very good and the advisors are helpful and friendly. However, on this particular visit my wife was raving about her experience working with a new advisor that she had not previously met, Max G. She commented how friendly and warm his personality his, how comfortable she was speaking with him and genuinely felt respected and appreciated as a valued customer and more importantly, as a person. Again, all of the advisors we have worked with over the years have been wonderful but Max is just one of those people you want to know. She will most likely be asking for him by name on her future visits.

Jan 23, 2017
Merchant Circle - 5 Stars

I spoke to Max for service on a recurrin... I spoke to Max for service on a recurring issue with HVAC. He was polite and very helpful. He was able to get a loaner vehicle for me to use for the day.the day. From the invoice, it looked like the technician Mike K went through a lot of work to ensure the problem was corrected. So far, the HVAC is working.

Dec 22, 2016
Survey from Ford Direct - 5 Stars

"Max was very helpful in getting my car to get my car serviced on Monday despite the cold weather, Everyone in the service department is always very courteous and answers all my questions."

I am here to assist you with your needs. Feel free to call me at anytime.

Assistant Service Manager
Max Gordon
miketegtmanservicewriterjoecottonfordcarolstream
X
Employee Since: 2007

630-682-9200 Ext 534
mtegtman@joecottonfordinc.com




Customer Reviews:

MerchantCircle • 5 Stars
January 17, 2017
Mike is the best service writer I have ever had experience with.

I am here to assist you with your needs. Feel free to call or email me at anytime.

Service Advisor
Mike Tegtman
zachkohlerservicewriterjoecottonfordcarolstream
X
Employee Since: 2014

630-682-9200 Ext 536




Customer Reveiws:

Jan 13, 2017
MerchantCircle - 5 Stars
"Part had to be ordered. Was notified by mail when part was in and called to set up an appointment. Zak told me it would be maybe a 2 hour job. 1 1/2 hours later it was done. When does that ever happen? Very pleased with Zak and the professional service. Have bought many cars in my lifetime, not just Fords but never received this kind of service. Keep up the good work guys, I change cars often!!"

Dec 14, 2016
Survey from Ford Direct - 5 Stars
"Zac has been great to work with."

Dec 6, 2016
MerchantCircle - 5 Stars
"Fast and friendly. Zack is great!"

I am here to assist you with your needs. Feel free to call me at anytime.

Service Advisor
Zac Kohler
bryanrevlingservicejoecottonfordcarolstream
X
Employee Since: 2001

630-682-9200 Ext. 542

I am here to assist you with your needs. Feel free to call me anytime.
Service
Bryan Revling
dennisveachservicetechnicianjoecottonfordcarolstream
X
Employee Since: 2002

630-682-9200

I am here to assist you with your needs. Feel free to call me anytime.
Service Technician
Dennis Veach
derrickgreggservicejoecottonfordcarolstream
X
Employee Since: 2016

630-682-9200

I am here to assist you with your needs. Feel free to call me anytime.
Service Technician
Derrick Gregg
robertramosservicejoecottonfordcarolstream
X
Employee Since:1994

630-682-9200

I am here to assist you with your needs. Feel free to call me at anytime.
Service
Robert Ramos
cesarguajardoservicejoecottonfordcarolstream
X
Employee Since:1994

630-682-9200

I am here to assist you with your needs. Feel free to call me at anytime.
Service
Cesar Guajardo
ronplackoservicejoecottonfordcarolstream
X
Employee Since:2016

630-682-9200

I am here to assist you with your needs. Feel free to contact me at anytime.
Service
Ron Placko

Contact Information


Joe Cotton Ford sold me my first electric vehicle, a 2013 Ford Focus Electric! The car is great, the service was prompt, friendly, and they were very helpful with the process as I was a first time car buyer. Would buy from there again.

We have had my wife's Excursion serviced at Joe Cotton since we purchased it from your dealership and of course my wife is the one that brings it in when needed. The service has always been very good and the advisors are helpful and friendly. However, on this particular visit my wife was raving...

Like everyone else who orders new from Ford's website. You build your car, Ford sends it out to roughly 5 local dealerships in an area. From the start Joe Cotton Ford was very responsive, accommodating, not pushy, seem upfront and honest. Also gave me the most value for my trade. I dealt with Bob...

I stopped in to Joe Cotton Ford. I was interested in the 2017 Explorer. From the start, the experience was a pleasure ! There was a good selection of vehicles to choose from. Tom (manager) was great. He provided us with three different vehicles to drive. The experience demonstrated the difference...

Great people to do business with. In and out quickly with a gently used vehicle in my price point! Roman is excellent as well as Mike in financing. Always a smooth and easy transaction at Joe Cotton! Love them!

I use a walker to get around and have a hard time with stairs. When I pulled into the shop I told the service writer the problem I have and asked if he could put a chair in by him so I wouldn't have to go up the stairs. He said no problem and we went into the office and he brought out a chair for...

Good customer service, nice waiting room.

An extremely pleasant experience. This is my first time ever getting an oil change at a dealership. Wasn't all that I thought it was going to be but that was good and not good all in the same way. Thank you!

Awesome staff! They really take time to find you the perfect vehicle. I didn't feel at all pressured to buy something I wasn't 100% interested in and that was really important to me. I purchased my very first vehicle last month. They were able to get me an awesome deal on a 2012 escape in nearly...

I have always had a great experience at Joe Cotton Ford. Fantastic management trickles down to all of their employees, providing excellent care, customer service, and truly a great product!

Part had to be ordered. Was notified by mail when part was in and called to set up an appointment. Zak told me it would be maybe a 2 hour job. 1 1/2 hours later it was done. When does that ever happen? Very pleased with Zak and the professional service. Have bought many cars in my lifetime, not...

Joe Cotton Ford is a dealership that I would return to in the future to purchase another vehicle! The sales reps are awesome and so the vehicle maintenance guys! Thank you!

I bought a new Ford Explorer sport Dec. 29th from Larry Roncoli and he did a great job. He was very nice, personable and not pushy at all. The people were great to my family and I. If your looking for a Ford, I would recommend doing business there.

After going to a Ford dealer on Friday and having a not so fun experience I went to Joe Cotton Ford on Saturday, 1 hour and 15 minutes later I was the owner of a new Ford! This was the most pleasant experience we have ever had buying a car! If you are in the market for a car and want to deal with...

Always excellent service. Also love the changes you've made to the waiting area. Very nice and very comfortable.

Scheduled an oil/air filter change appointment online and the whole experience went off without a hitch. Will definitely schedule future appointments online! BTW, my bonus reward points paid for the new air filter.

Great service!!! Everything went smooth and fast. Everyone was so nice and made the process so much easier. Thank you Ryan and Bob.

View All Testimonials